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**Terms and Conditions for SlayQueen**
**Effective Date: 8/1/2023
Welcome to SlayQueen, your ultimate destination for premium hair products. By accessing or using our website, making purchases, or engaging with our services, you agree to comply with and be bound by the following Terms and Conditions. Please review these terms carefully before proceeding.
**1. Acceptance of Terms**
a. By using our website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
b. If you do not agree with these terms, please refrain from using our website and services.
**2. Age Restriction**
a. You must be at least 18 years old or have parental/guardian consent to use our website and services.
**3. Product Information and Pricing**
a. While we strive to provide accurate product information, descriptions, and prices, we do not warrant their accuracy.
b. We reserve the right to change product details, descriptions, prices, or availability without prior notice.
**4. Ordering and Payment**
a. Placing an order on our website is subject to acceptance by SlayQueen.
b. You agree to provide accurate and complete billing and shipping information.
c. Prices displayed on our website are in dollars and do not include taxes or shipping fees unless specified.
**5. Shipping and Delivery**
a. We aim to process and ship orders promptly, but shipping times may vary.
b. We are not responsible for any delays or damages caused during transit by third-party carriers.
**6. Returns and Exchanges**
a. Our returns and exchanges policy is outlined separately. Please refer to our Returns and Exchanges Policy for details.
b. Returns and exchanges must adhere to the guidelines specified in our policy.
**7. Intellectual Property**
a. All content on our website, including text, graphics, logos, images, and software, is our intellectual property and is protected by copyright laws.
b. You may not reproduce, distribute, modify, or create derivative works from our content without explicit consent.
**8. Limitation of Liability**
a. We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or products.
b. Our total liability, whether in contract, warranty, tort, or otherwise, shall not exceed the purchase price of the product in question.
**9. Indemnification**
a. You agree to indemnify and hold SlayQueen harmless from any claims, damages, or losses arising from your use of our website or products.
**10. Governing Law and Jurisdiction**
a. These Terms and Conditions are governed by the laws of GA, without regard to conflicts of law principles.
b. Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the courts of GA.
**11. Changes to Terms and Conditions**
a. SlayQueen reserves the right to modify, amend, or update these Terms and Conditions at any time without notice.
b. It is your responsibility to review these terms periodically for changes.
By accessing our website, making purchases, or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us at Shopslayqueen@gmail.com
**Return and Refund Policy for SlayQueen**
**Effective Date: 8/1/2023
Thank you for choosing SlayQueen for your hair product needs. Your satisfaction is our top priority. Please review our Return and Refund Policy carefully to understand your options regarding returns and refunds.
**1. All Sales Are Final**
a. Please note that all sales made through our website and in-store at beauty supply stores are final. We do not accept returns for products unless they are damaged or defective.
b. We are unable to provide exchanges or refunds for any other reasons, including but not limited to changes in preference or dissatisfaction with the product.
**2. Contact Us**
a. If you encounter any issues with your order or product, please contact us immediately at shopslayqueen@gmail.com.
b. For issues related to delivery, we kindly ask that you take pictures of the package before opening it. This will help us better assist you in resolving the issue promptly.
**3. Damaged or Defective Products**
a. In the rare event that you receive a damaged or defective product, please contact us within 3 days of receiving the item.
b. To initiate a resolution, please email us at shopslayqueen@gmail.com and include clear photos of the damaged or defective product, as well as pictures of the packaging.
c. We will review your case and provide further instructions on returning the item or receiving a replacement.
**4. Assistance and Directions**
a. For any issues or concerns, our customer service team is here to assist you. Please reach out to us via email at shopslayqueen@gmail.com, and we will guide you through the necessary steps.
**5. Refund Process**
a. If we determine that your case qualifies for a refund, we will process the refund to the original method of payment.
b. Refunds may take 14 business days to reflect in your account, depending on your financial institution's processing time.
**6. Non-Delivery or Lost Items**
a. If you believe your order has not been delivered or has been lost in transit, please contact us immediately using the provided email address.
b. We will work with you and the shipping carrier to investigate the issue and provide appropriate assistance.
**7. Policy Changes**
a. SlayQueen reserves the right to modify, amend, or update this Return and Refund Policy at any time without notice.
b. Please review this policy periodically for changes.
We appreciate your understanding of our Return and Refund Policy. If you have any questions or require assistance, please contact us at shopslayqueen@gmail.com. Your satisfaction is important to us, and we are here to ensure your SlayQueen experience is exceptional.
Thank you for choosing SlayQueen.
Copyright © 2023 Slay Queen, Slay Your Hair, Wig, Hair, Brading - All Rights Reserved.
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